Policies

Cancellations

If for any reason you wish to cancel your appointment, a 48-hour notice is required. For cancellations made within 24-48 hours, a fee will be charged for 50% of the service you were scheduled for. If cancelled appointment is an extension install, you may be required to forfeit 50% of your deposit.

No Shows and Late Cancellations

For appointments that are cancelled within 24 hours, or missed without notice, you will be charged 100% of the service you were scheduled for. If appointment missed is an extension install, you may be required to forfeit your deposit.

We do our best to be understanding - life happens and emergencies are real - but please take into consideration that we are blocking out time specifically for you, and making sure that we have enough time to give your hair the attention it needs.

Late Arrivals

If you are more than 15 minutes late, your appointment may need to be rescheduled and you will be charged for the full service. If you are up to 15 minutes late to your appointment, please be aware that you may not be able to receive the entire service you were scheduled for.

*Any fees charged will not be applied to next appointment.

Satisfaction

Hair is personal. If you’re not satisfied with your service, please contact your stylist ASAP within 7 days of your appointment and we will make the necessary changes to achieve our initial vision, complimentary.

Refunds

We are unfortunately not able to refund any services after they have been completed due to time and product usage. However, we are happy to correct any work, as stated above.

We are happy to replace any products with defective packaging. We do not provide refunds after products have been opened. If you would like to return your unopened product, please bring it back within 7 days of purchase.

Children

While we love and adore our children, we prefer the salon to be child free, due to our sharp tools and hot irons. We want to create a relaxing environment for you to unplug, and not have to worry about occupying your child during your appointment. Take time for yourself, and allow us to pamper you!